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Blog Articles, News, Press Releases & Success Stories

Read all the latest about Wave2 and our customers and partners.

Do your account holders still visit ATMs? (Psst…they do!)

Artificial intelligence (AI) is transforming how financial institutions serve their account holders. From chatbots to hyper-personalization and strategic planning, AI is powering the next generation of banking.
But even the smartest AI needs quality data to work its magic. This is where branch and ATM locators come in…

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4 Ways Locator Data Will Help Your Financial Institution’s AI

Artificial intelligence (AI) is transforming how financial institutions serve their account holders. From chatbots to hyper-personalization and strategic planning, AI is powering the next generation of banking.
But even the smartest AI needs quality data to work its magic. This is where branch and ATM locators come in…

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3 Reasons Providing Local Search Tools is Essential for Banks & Credit Unions

Local search has become an indispensable part of the consumer journey, with 98% using the internet or mobile apps to find information about businesses in their area. Providing account holders and communities with effective local search tools should be a top priority for banks and credit unions looking to improve awareness of convenient financial access. Here are three key reasons why…

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4 Modern Features You Need in Your Branch & ATM Locator

Banks and credit unions know that having an easy-to-use, up-to-date branch and ATM locator is critical for account holder satisfaction and acquisition in today’s digital world. However, not all locators are created equal. Making sure your institution is equipped with a locator that offers …

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Hold the Phone. Consumers STILL Want Branches and ATMs?

In an increasingly digital world, you’d think mobile and online banking would make physical bank branches obsolete. But a recent study shows that’s not the case. When choosing banking providers, consumers still care deeply about in-person services and convenient ATM access.
The study by The Ascent polled over 2,000 banking account holders …

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3 Reasons Your Financial Institution Needs an Innovative Locator

Consumers today expect convenience and easy access to information from their banks and credit unions. But, for some reason, an innovative, interactive branch and ATM locator isn’t always first on the standard financial institution “to-do” list. But the truth is locators give account holders the convenience and information they want while improving the institution’s SEO and collecting valuable consumer data. Here are three key reasons why your credit union or bank needs a state-of-the-art locator on its website and mobile application.

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How Can A Mobile Locator Partner Benefit Bank & Credit Union Employees?

Consumers expect convenience and ease when accessing financial services in today’s fast-paced world. A key part of that experience is being able to quickly find nearby bank branches and ATMs when needed. This is why partnering with a locator software-as a-service (SaaS) provider can make things simpler for banks and credit unions.

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Wave2 Launches New Dynamic Data Integration Features to Elevate Bank and Credit Union Convenience

Wave2 is excited to announce the launch of its latest feature updates to its unparalleled Branch and ATM locator platform. These cutting-edge integrations enable banks and credit unions to effortlessly enhance their websites, mobile apps, and digital banking content with always-current location data, using simple script-based integrations. These upgraded integrations include live branch page data integrations, website search forms, single-location mini-maps, LocalBusiness schema data, YEXT data importing, and much more…

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A Need for Speed Puts Financial Institutions in a Digital Bind

More consumers today expect fast, seamless digital banking experiences. But balancing their demands for robust features with the expectation for intuitive user experience poses a challenge for financial institutions. However, it is possible to launch quickly and strategically. By leveraging relationships, vendors, and advanced technologies, banks and credit unions can …

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When Disaster Strikes: Mobile Branches and ATMs to the Rescue

Hurricanes, flooding, tornados, wildfires, and severe storms are making the news worldwide more and more lately. But when the disasters are finished wreaking havoc major infrastructures have often taken a hit. Things most people take for granted like food, shelter, and electricity are just the tip of the iceberg in disaster recovery. One of the biggest issues many victims face is a sudden lack of financial access.

In the midst of disaster, how are banks and credit unions supposed to provide much needed access to money?

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Friends Don’t Call, They Text.

Ok, boomer, its time for some generational straight talk… Friends Don’t Call, They Text. Your younger account holders don’t use their mobile as a “phone”, so how can your bank or credit union serve them best?

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The ITM – The New Financial Institution…Branch? ATM? Both?

How do you combine 24/7 access, face-to-face interactions, in-depth financial services, self-service, and cash? Surely most credit unions and banks have that covered with call centers, branches, mobile banking, and ATMs? Fair enough.

But what if an account holder could get all of those things in one place whenever they wanted? Like at the ITM?

Interactive Teller Machine, ITM, Video Teller, Magic Mirror? Call it whatever you like, but the ITM is really having a moment!

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Accountholders Search for Better Branch Connectivity Options

Despite the growth of fintechs and branchless banks, most consumers who bank are associated with an institution that has physical branches. However, the expectations accountholders have for these locations is becoming more demanding. Digital banking consumers aren’t “digital only”. Over half (51%) of consumers prefer digital banking to any other type of banking experience. But that doesn’t stop them from …

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OMNICOMMANDER and Wave2 Partner to Create CASHCOMMANDER

A result of a new strategic partnership between Wave2 and OMNICOMMANDER – CASHCOMMANDER is a cutting-edge mapping and search tool that seamlessly integrates within a credit union’s OMNICOMMANDER-designed website. This intuitive platform allows credit union members to easily find all locations of credit union branches, credit union ATMs, surcharge-free ATMs, shared branches, and retail placements using one cohesive interface. Wave2 is excited to bring an outstanding member experience to the over 500 credit unions using OMNICOMMANDER every day…

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Do YOU Still Value Branches?

Pandemic response in 2020 saw a significant increase in online and mobile banking use. It also resulted in a frightfully massive number of bank and credit union branch closures. The bulk of these closings did not happen at the height of COVID-19 closures. Instead, they occurred due to the fallout, ranging primarily between May and July 2020…

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ATM access is Bridging the Gap with Gen Z & Mobile Users

Banks and credit unions have been expanding their ATM and ITM availability, and both mobile users and cash-heavy Gen Z customers are sure to see this as a benefit. As this up-and-coming generation continues to leverage their financial options, institutions with solid self-service networks and robust access to cash are sure to reap the rewards…

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New Account Holders Are Looking For Convenience.

During COVID-19, US consumers entered into a surprisingly large of new financial relationships. One in five people began using a new banking provider! Most experts will argue that consumers want mobile banking and more digital options, but most people’s reasons for switching and the features they want are far more straightforward. One of the most important features the “experts” regularly overlook is convenience…

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Wave2 Contributes Location Search and Mapping Platform to Opportunity Knock$ Public Television Program

Wave2 is proud to announce that it is providing its location services platform to power The Opportunity Finder for “Opportunity Knock$.” This new series will focus on changing lives for the better, turning complex financial challenges into economic success stories, and helping viewers at home accomplish the same things in their own lives. Opportunity Knock$ premieres October 27, 2022

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Location-Based Marketing?

While the world of personalized and location-targeted marketing seems to be creeping into all forms of social media, it can be a treacherous area for financial institutions. Just because big brother seems to be watching us all the time, it doesn’t mean we are happy about it!

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Consumers Still Love ATMs

What would you say if we told you that ATMs have become an essential piece of the (almost!) post-COVID self-service landscape that is so essential to consumers?

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Branches Aren’t as OUT as You Might Think

There are many reasons your bank or credit union should avoid relying on search engine mapping as your branch and ATM locator. Here are just the current top 7 reasons why you should NOT rely on search engine locators…

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Something Millennials AREN’T Killing

There are many reasons your bank or credit union should avoid relying on search engine mapping as your branch and ATM locator. Here are just the current top 7 reasons why you should NOT rely on search engine locators…

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Growth By Design Partners with Wave2

A big “Thank You” to Growth by Design and the League of Southeastern Credit Unions for partnering with us! We look forward to providing your credit unions with top-of-the-line location solutions that evolve with the times and help you and your members reach more people within their communities.

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Wave2 Partners with CrossState Credit Union Association

Wave 2 and CrossState Solutions, a wholly-owned subsidiary of CrossState Credit Union Association, are partnering to help New Jersey and Pennsylvania credit unions provide convenient and friction-free Branch & ATM Locator services through one fully-integrated mapping tool, the Wave2 Locator.

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Wave2 Partners with Dolphin Debit

Wave2 is very happy to be partnering with Dolphin Debit to offer next generation Branch and ATM location and mapping services to their financial institution clients.

We look forward to providing top-of-the-line technology to help these banks and credit unions promote their convenience while gaining additional insights into the needs of their account holders.

Read the complete press release from Dolphin Debit …

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4 Ways Your ATM Locator Should Be Informing Your Financial Institution’s Consumer-Facing Decisions

Is your financial institution using valuable information available from your branch and ATM locator to make smarter decisions and to better serve your customers and members? Here are a few key strategies!

Using free mapping software often seems like the simplest and most cost-effective way to help account holders find your financial institution’s branch and ATM locations. But going for the least expensive option can have its drawbacks….

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4 Benefits for Robust ATM Locators in tackling COVID Customer Service

How is YOUR institution communicating the frequent changes in hours, closures, restrictions, safety measures, and special resources during the global pandemic? Wave2 can help!

The global pandemic has thrown out a slew of challenges for banks and credit unions. Concerns about how to continue providing financial access while maintaining safety have been a primary focus…

Fortunately, interactive online and mobile locators can help your institution keep account holders up-to-date on what is happening with your branches and off-premise access locations. Here are four (4) of the benefits of having a robust locator to address emergencies like COVID-19…

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Island FCU Launches Wave2 Branch & ATM Locator

Island Federal Credit Union has officially launched its Wave2 Branch & ATM Locator solution for its web and mobile offerings.

With over 5,600 shared branches nationwide and more than 75,000 surcharge-free ATMs across the country, Island Federal as turned to the Branch & ATM Locator from Wave2 to make it efficient and easy for members to find the ATMs and shared branches closest to them, wherever they are.

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Wave2 Launches Innovative ATM Locator for Credit Unions and Banks

ADA accessibility, mobile responsive design, user experience, customer service,  performance and reliability, and powerful admin tools are key differentiators.

After extensive technical development and testing, Wave2, LLC has officially launched its Branch & ATM Locator solution for financial institutions…

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