Blog Articles, News, Press Releases & Success Stories

Over half of consumers (56%) said they don’t choose local banks or credit unions for their primary banking account because they aren’t convenient. And, despite popular rhetoric, they weren’t talking about mobile applications or technology. These individuals were saying local institutions didn’t have enough branches or ATMs….

While branch closures might create immediate bottom-line benefits, it might not be the best strategy for the long-term growth and success of your credit union or community financial institution. How do you decide?

While branch closures might create immediate bottom-line benefits, it might not be the best strategy for the long-term growth and success of your credit union or community financial institution. How do you decide?

While branch closures might create immediate bottom-line benefits, it might not be the best strategy for the long-term growth and success of your credit union or community financial institution. How do you decide?

Hurricanes, flooding, tornados, wildfires, and severe storms are making the news worldwide more and more lately. But when the disasters are finished wreaking havoc major infrastructures have often taken a hit. Things most people take for granted like food, shelter, and electricity are just the tip of the iceberg in disaster recovery. One of the biggest issues many victims face is a sudden lack of financial access.

In the midst of disaster, how are banks and credit unions supposed to provide much needed access to money?

Ok, boomer, its time for some generational straight talk… Friends Don’t Call, They Text. Your younger account holders don’t use their mobile as a “phone”, so how can your bank or credit union serve them best?

How do you combine 24/7 access, face-to-face interactions, in-depth financial services, self-service, and cash? Surely most credit unions and banks have that covered with call centers, branches, mobile banking, and ATMs? Fair enough.

But what if an account holder could get all of those things in one place whenever they wanted? Like at the ITM?

Interactive Teller Machine, ITM, Video Teller, Magic Mirror? Call it whatever you like, but the ITM is really having a moment!

Wandering Account Holders: How Are They Finding You? Well over half of the Americans rely heavily on mobile, online maps, or navigation services. But, while GPS is extremely convenient, experts are beginning to question what type of effect overuse could be having on our brains…. read on to learn more…

Saying branch and ATM banking are out is akin to saying credit and debit cards are being replaced by Venmo and mobile wallets. It’s just not true. …. ATMs remain essential but ATM use is dropping. There, we said it. Consider this …

Despite the growth of fintechs and branchless banks, most consumers who bank are associated with an institution that has physical branches. However, the expectations accountholders have for these locations is becoming more demanding. Digital banking consumers aren’t “digital only”. Over half (51%) of consumers prefer digital banking to any other type of banking experience. But that doesn’t stop them from …

A result of a new strategic partnership between Wave2 and OMNICOMMANDER – CASHCOMMANDER is a cutting-edge mapping and search tool that seamlessly integrates within a credit union’s OMNICOMMANDER-designed website. This intuitive platform allows credit union members to easily find all locations of credit union branches, credit union ATMs, surcharge-free ATMs, shared branches, and retail placements using one cohesive interface. Wave2 is excited to bring an outstanding member experience to the over 500 credit unions using OMNICOMMANDER every day…

Consumers are growing to expect more and more from their financial institutions’ mobile applications. But, how are credit unions and community banks with smaller budgets supposed to compete? The answer could be in the growing number of low and no code development platforms that enable you to develop complex functionality quickly and inexpensively…

Pandemic response in 2020 saw a significant increase in online and mobile banking use. It also resulted in a frightfully massive number of bank and credit union branch closures. The bulk of these closings did not happen at the height of COVID-19 closures. Instead, they occurred due to the fallout, ranging primarily between May and July 2020…

Banks and credit unions have been expanding their ATM and ITM availability, and both mobile users and cash-heavy Gen Z customers are sure to see this as a benefit. As this up-and-coming generation continues to leverage their financial options, institutions with solid self-service networks and robust access to cash are sure to reap the rewards…

During COVID-19, US consumers entered into a surprisingly large of new financial relationships. One in five people began using a new banking provider! Most experts will argue that consumers want mobile banking and more digital options, but most people’s reasons for switching and the features they want are far more straightforward. One of the most important features the “experts” regularly overlook is convenience…

Wave2 is proud to announce that it is providing its location services platform to power The Opportunity Finder for “Opportunity Knock$.” This new series will focus on changing lives for the better, turning complex financial challenges into economic success stories, and helping viewers at home accomplish the same things in their own lives. Opportunity Knock$ premieres October 27, 2022

Constellation Digital Partners has partnered with Farmers Insurance Federal Credit Union (FIGFCU) to launch its first digital service on the Constellation platform, including the latest version of the Wave2 Locator Tile for Constellation…

While the world of personalized and location-targeted marketing seems to be creeping into all forms of social media, it can be a treacherous area for financial institutions. Just because big brother seems to be watching us all the time, it doesn’t mean we are happy about it!

What would you say if we told you that ATMs have become an essential piece of the (almost!) post-COVID self-service landscape that is so essential to consumers?

There are many reasons your bank or credit union should avoid relying on search engine mapping as your branch and ATM locator. Here are just the current top 7 reasons why you should NOT rely on search engine locators…

There are many reasons your bank or credit union should avoid relying on search engine mapping as your branch and ATM locator. Here are just the current top 7 reasons why you should NOT rely on search engine locators…

There are many reasons your bank or credit union should avoid relying on search engine mapping as your branch and ATM locator. Here are just the current top 7 reasons why you should NOT rely on search engine locators…

One of your most popular and important resources, your branch and ATM locator, is probably also one of your worst mobile user experiences. Wave2 can help! Here are 4 reasons your locator needs to be optimized for mobile.

A big “Thank You” to Growth by Design and the League of Southeastern Credit Unions for partnering with us! We look forward to providing your credit unions with top-of-the-line location solutions that evolve with the times and help you and your members reach more people within their communities.

Wave 2 and CrossState Solutions, a wholly-owned subsidiary of CrossState Credit Union Association, are partnering to help New Jersey and Pennsylvania credit unions provide convenient and friction-free Branch & ATM Locator services through one fully-integrated mapping tool, the Wave2 Locator.

Wave2 is very happy to be partnering with Dolphin Debit to offer next generation Branch and ATM location and mapping services to their financial institution clients.

We look forward to providing top-of-the-line technology to help these banks and credit unions promote their convenience while gaining additional insights into the needs of their account holders.

Read the complete press release from Dolphin Debit …

Is your financial institution using valuable information available from your branch and ATM locator to make smarter decisions and to better serve your customers and members? Here are a few key strategies!

Using free mapping software often seems like the simplest and most cost-effective way to help account holders find your financial institution’s branch and ATM locations. But going for the least expensive option can have its drawbacks….

How is YOUR institution communicating the frequent changes in hours, closures, restrictions, safety measures, and special resources during the global pandemic? Wave2 can help!

The global pandemic has thrown out a slew of challenges for banks and credit unions. Concerns about how to continue providing financial access while maintaining safety have been a primary focus…

Fortunately, interactive online and mobile locators can help your institution keep account holders up-to-date on what is happening with your branches and off-premise access locations. Here are four (4) of the benefits of having a robust locator to address emergencies like COVID-19…

Island Federal Credit Union has officially launched its Wave2 Branch & ATM Locator solution for its web and mobile offerings.

With over 5,600 shared branches nationwide and more than 75,000 surcharge-free ATMs across the country, Island Federal as turned to the Branch & ATM Locator from Wave2 to make it efficient and easy for members to find the ATMs and shared branches closest to them, wherever they are.

ADA accessibility, mobile responsive design, user experience, customer service,  performance and reliability, and powerful admin tools are key differentiators.

After extensive technical development and testing, Wave2, LLC has officially launched its Branch & ATM Locator solution for financial institutions…